Privacy policy
Privacy Policy
Last updated: May 28, 2026
AUREN operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AUREN is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details: name, address, billing address, shipping address, phone number, and email address.
- Financial information: credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
- Communications: information you include in communications with us, including customer support inquiries.
- Device information: your device, browser, network connection, IP address, and other unique identifiers.
- Usage information: interactions with the Services, including navigation and activity.
How We Use Your Personal Information
We use personal information for the following purposes:
- Provide and Improve Services: fulfill orders, process payments, create accounts, manage returns, recommend products, and provide a customized shopping experience.
- Marketing and Advertising: send promotional emails, show online advertisements, and notify you of special offers.
- Security and Fraud Prevention: secure accounts, detect and prevent fraud or unsafe activity.
- Customer Support: respond to inquiries and maintain our business relationship with you.
- Legal Compliance: comply with applicable laws, legal processes, and enforce policies.
How We Disclose Personal Information
We may share your personal information with:
- Shopify and third-party service providers who enable our services (e.g., IT management, payment processing, data analytics, fulfillment, and shipping).
- Marketing partners for advertising purposes in accordance with their privacy notices.
- Affiliates or within our corporate group.
- Parties involved in business transactions such as mergers, acquisitions, or bankruptcy.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services. To learn more about Shopify’s privacy practices, visit: Shopify Privacy Policy.
Third-Party Websites and Links
We may link to third-party websites. We are not responsible for the privacy practices or content of these sites.
Children's Data
Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Security and Retention
We take reasonable measures to protect your personal information but cannot guarantee absolute security. Information is retained only as long as necessary to provide services, comply with law, or enforce policies.
Your Rights and Choices
You may have the right to: access, delete, correct, or transfer your personal information, object to or restrict processing, and manage communication preferences. Depending on your location, additional rights may apply.
International Transfers
We may transfer, store, and process your personal information outside your country of residence, including Hong Kong.
Changes to This Privacy Policy
We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted here with an updated "Last updated" date.
Contact
For any questions or to exercise your rights, contact us at:
Email: helloauren@outlook.com
Address: Hong Kong