Politique d’expédition

At AUREN, every order is carefully inspected, prepared and securely packaged before beginning its journey to you.

Shipping Costs

We offer complimentary tracked shipping on all AUREN orders, with no minimum order value required.

Order Processing

Please allow 1–3 business days for us to carefully prepare your order before shipment.

During holidays, promotional periods or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Estimated delivery times after shipment are:

European Union — 7–12 business days
United Kingdom — 7–12 business days
United States — 7–15 business days
Canada — 8–15 business days
Australia — 8–15 business days

These estimates do not include the 1–3 business day order processing period.

Delivery may occasionally be affected by local carriers, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

Duties & Taxes

No surprise import fees upon delivery.

All applicable import duties, customs charges and import taxes are included in the amount paid at checkout.

Customers will not be required to pay additional duties or import taxes when receiving their order.

Order Tracking

All AUREN orders are shipped with tracking.

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after your parcel has been handed over to the carrier.

Shipping Address

Please make sure your shipping information is complete and accurate before placing your order, including:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • Postal code
  • Country
  • Phone number, where required for delivery

If you notice an error in your shipping information, please contact us as soon as possible at helloauren@outlook.com.

We will do our best to update your information before shipment. Once an order has been shipped, we may not be able to change the delivery address.

Delivery Issues

If your tracking information has not updated for an unusual period of time, or you believe your parcel may have been lost or damaged during transit, please contact us at helloauren@outlook.com.

Please include your order number so we can review the shipment and assist you.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbours, and with your local delivery carrier.

If you are still unable to locate your package, please contact us and we will help review the available delivery information.

Incorrect or Undeliverable Addresses

Customers are responsible for providing complete and accurate delivery information.

If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery or failure to collect the parcel, please contact us for assistance.

Additional shipping charges may apply if the package needs to be shipped again, except where the delivery failure was caused by an error on our part.

Contact Us

If you have any questions about shipping or delivery, our Customer Care team is here to help.

AUREN Customer Care
Email: helloauren@outlook.com