Política de envío
SHIPPING POLICY
At AUREN, every order is carefully prepared and packaged before beginning its journey to you.
ORDER PROCESSING
Each AUREN order is prepared with care and may include personalized engraving, handwritten details, and gift packaging.
Please allow 1–3 business days for us to prepare your order before shipment.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED DELIVERY TIMES
Estimated delivery times after shipment are:
European Union:
7–12 business days
United Kingdom:
7–12 business days
United States:
7–15 business days
Canada:
8–15 business days
Australia:
8–15 business days
These delivery times are estimates and may occasionally be affected by local carriers, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.
DUTIES & TAXES
No surprise fees upon delivery.
For destinations where AUREN offers duties-paid shipping, applicable import duties, customs charges, and import taxes are covered as part of the shipping arrangement.
You will not be asked to pay additional import duties or taxes to receive your order upon delivery.
The price shown at checkout is the amount you pay to AUREN for your order and applicable shipping charges, if any.
ORDER TRACKING
Once your order has been shipped, tracking information will be sent to the email address provided at checkout when available.
Please allow some time for tracking information to update after your parcel has been handed over to the carrier.
SHIPPING ADDRESS
Please make sure your shipping information is complete and accurate before placing your order, including:
• Recipient name
• Street address
• Apartment or unit number, if applicable
• City
• Postal code
• Country
• Phone number, where required for delivery
If you notice an error in your shipping information, please contact us as soon as possible at:
helloauren@outlook.com
We will do our best to update your information before shipment.
Once an order has been shipped, we may not be able to change the delivery address.
DELIVERY ISSUES
If your tracking information has not updated for an unusual period of time, or you believe your parcel may be lost or damaged during transit, please contact us at:
helloauren@outlook.com
Please include your order number so we can review the shipment and assist you.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with your local delivery carrier.
If you are still unable to locate your package, please contact us and we will help review the available delivery information.
INCORRECT OR UNDELIVERABLE ADDRESSES
Customers are responsible for providing complete and accurate delivery information.
If a package cannot be delivered because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the parcel, please contact us for assistance.
Additional shipping charges may apply if the package needs to be shipped again, except where the delivery failure was caused by an error on our part.
CONTACT US
If you have any questions about shipping or delivery, please contact us at:
helloauren@outlook.com