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REFUND & RETURN POLICY

At AUREN, every order is prepared with care. We want you to feel confident when ordering from us. Please review our return and refund policy below.

RETURN ELIGIBILITY

Return eligibility depends on the destination of your order and whether your item has been personalized.

For eligible non-personalized items:

• European Union: Return requests must be made within 14 days of delivery.
• United Kingdom: Return requests must be made within 14 days of delivery.
• United States: Return requests must be made within 30 days of delivery.
• Canada: Return requests must be made within 30 days of delivery.
• Australia: Return requests must be made within 30 days of delivery.

To be eligible for a return, the item must be returned in its original condition, unworn and unused, with its original packaging and any included accessories.

Please contact us before returning any item. Returns sent without first contacting us may not be accepted.

PERSONALIZED & ENGRAVED ITEMS

Items that have been personalized or engraved specifically for you may not be eligible for return or exchange due to a change of mind, where permitted by applicable law.

This does not affect your legal rights if an item is defective, damaged, incorrect, or otherwise does not conform to applicable consumer guarantees.

If there is a problem with a personalized item you received, please contact us and we will review the issue and provide an appropriate solution.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at helloauren@outlook.com.

Please include your order number and clear photographs showing the issue where possible.

If we confirm that the item is defective, damaged, or incorrect, we will provide an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable consumer law.

RETURN SHIPPING

For eligible returns made because you changed your mind, customers are generally responsible for the cost of returning the item unless otherwise required by applicable law.

If the return is due to an error by AUREN, or because the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate solution for the return or replacement shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

We recommend using a trackable shipping service when returning an item. AUREN cannot be responsible for return parcels that are lost before reaching the designated return address.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at helloauren@outlook.com.

We aim to begin preparing personalized orders quickly. Once personalization, engraving, or order processing has begun, we may not be able to cancel or modify the order.

Where our store provides an order cancellation option, the available cancellation window will be shown during the applicable order process.

YOUR STATUTORY RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Consumer rights may vary depending on the country or region in which you live.

CONTACT US

For return, refund, cancellation, or order-related questions, please contact:

helloauren@outlook.com