REFUND & RETURN POLICY

At AUREN, every order is prepared with care. We want you to feel confident when shopping with us. Please review our return and refund policy below.

Return Eligibility

Return eligibility and the applicable return period depend on the destination of your order.

Return requests must be made within the following period after delivery:

European Union — 14 days
United Kingdom — 14 days
United States — 30 days
Canada — 30 days
Australia — 30 days

To be eligible for a return, your item must be in its original condition, unworn and unused, with its original packaging and any accessories, certificates or materials included with your order.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Personalised & Hygiene-Sensitive Items

Engraved & Personalised Items

Rings or other items that have been engraved or otherwise personalised at your request are generally not eligible for return or exchange due to a change of mind.

This applies even where engraving or personalisation was provided complimentary.

This does not affect your rights if the item arrives damaged, defective, incorrect, or where applicable consumer law provides otherwise.

Earrings

For hygiene reasons, earrings must be unworn and unused to be eligible for return.

Where earrings are supplied with a hygiene seal or protective packaging, returns may not be accepted if that seal or protective packaging has been opened, removed or damaged, except where the item is damaged, defective, incorrect, or applicable consumer law provides otherwise.

How to Request a Return

To request a return, please contact us at helloauren@outlook.com and include your order number.

Please also provide the reason for your return and any relevant information that may help us process your request.

If your return is eligible, we will provide you with the appropriate return instructions and return address.

Please do not send your item back without first contacting us.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at helloauren@outlook.com.

Please include your order number and, where possible, clear photographs showing the issue.

If we confirm that the item is damaged, defective, or incorrect, we will provide an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable consumer law.

Personalised or engraved items and earrings remain covered by this section where they arrive damaged, defective or incorrect.

Return Shipping

For eligible returns made because you changed your mind, you will generally be responsible for the cost of returning the item, unless otherwise required by applicable law.

If the return is due to an error by AUREN, or because the item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate solution for the return or replacement shipping costs.

Original shipping charges, where applicable, are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning an item.

AUREN cannot be responsible for return parcels that are lost before reaching the designated return address.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Any refund will be processed in accordance with applicable consumer law.

Order Cancellations & Changes

If you need to cancel or change an order, please contact us as soon as possible at helloauren@outlook.com.

Cancellation or modification requests should be submitted within one hour of placing the order.

After this period, we may be unable to cancel or modify your order because processing may already have begun.

For personalised or engraved items, cancellation or modification may no longer be possible once personalisation or engraving has begun.

We recommend carefully checking all engraving details, including spelling, dates, initials and other personalised information, before placing your order.

Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Consumer rights may vary depending on the country or region in which you live.

Where applicable consumer law provides additional rights, remedies or protections, those rights remain unaffected by this policy.

Contact Us

If you have any questions about a return, refund, cancellation or your order, our Customer Care team is here to help.

AUREN Customer Care
Email: helloauren@outlook.com